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The Products purchased on the site are delivered in Metropolitan France, in the DOM TOM, in the European Union and internationally, in Colissimo Access of La Poste for the most part. This service delivers in 48 hours throughout Metropolitan France (4 days in Andorra) and in 5 to 8 days for the rest of the European Union and DOM TOM. For other international countries, the time varies according to the destination. An express delivery service is also offered and provided by TNT. The delivery times offered by the site are given as an indication and may vary according to the destination. The site declines all responsibility in the event of delays of delivery exceeding the aforementioned deadlines, due to the postal services or means of transport.
Time limit
Entre 2 Retros will make its best efforts to ensure that the order is dispatched within an average of 24 working hours from the day following the day of the buyer's validation of his order.
Deadlines can vary during the summer period, summer holidays are indicated on the homepage of the site during the period concerned.
Delivery
The products are delivered to the delivery address indicated by the buyer when ordering. The deadlines indicated are average delays and correspond to the processing, preparation and routing times of the order.
The parcel will be delivered in a mailbox to the recipient's address. In the case of a mailbox with insufficient dimensions, the parcel is presented at home. The parcel will then be delivered either to the addressee or to a person attached to his service, residing with him or specially mandated. It may also be handed over, at the initiative of the postal service, to a person with a power of attorney or an identified third party. If the parcel cannot be delivered due to insufficient size of the mailbox and / or the absence of the recipient, a second presentation of the parcel may take place the following day, on the initiative of the postal service, or a notice of staying is left by the postal service in the mailbox of the recipient. The notice shall indicate the address of the post office where the consignee may withdraw the parcel. Any Product thus placed in the custody of the goods shall be handed over to the consignee or his authorized representative, duly authorized for this purpose, on presentation of a piece of identification and for signature. The duration of the stay is 15 consecutive days. This period does not include the day of presentation at home. After this period, the parcel shall be returned to the Company. In case of return to the Company for lack of receipt of the buyer, any new shipment will be the subject of a new billing of the transport costs.
Metropolitan France Rate:
Beyond 50 € of purchase all taxes included, the shipping costs in France Metropolitan will be offered.
9,74 € ttc for packages of less than 1 kg 10,61 € ttc for parcels weighing more than 1 kg.
Europe and World Tariff
For parcels up to 1 kg : € 14.13 for all european countries in zone 1 (Germany, Belgium, the Netherlands, Luxembourg), € 17.22 for all european countries in zone 2 (Austria, Denmark, Ireland and Portugal), € 23.47 for countries in zone 4 to 6 (Greece, United Kingdom, Italy, Spain and Switzerland) . € 33.15 For the countries of zones 7 and 8 (United States and Asia (Japan, Hong Kong)) For parcels of 1 to 2 kg: € 14.98 € ttc for the countries of 'Europe of zone 1 (Germany, Belgium, the Netherlands, Luxembourg) € 18.12 per ttc for European countries in zone 2 (Great Britain, Italy, Spain and Switzerland) € 19.26 for all European countries in zone 3 (Austria, Denmark, Ireland and Portugal) € 27.97 for the countries of zones 4 and 6 (Greece, Eastern countries and Maghreb) € 45.53 for all countries in zones 7 and 8 (United States and Asia (Japan, Hong Kong))
Errors in delivery / non-compliance
The buyer must file with the Company on the day of the delivery or at the latest on the first working day following the delivery any claim of error of delivery and / or non-conformity of Products in kind or in quality compared to Information on the order form. Any claims made after this deadline will be rejected.
Follow-up of the order
Upon dispatch of the order, an e-mail containing the tracking number of the package will be sent to the buyer. The latter can at any time follow his order by logging on the site www.laposte.fr/colissimo
Late delivery
The company guarantees that deliveries will be made according to the conditions guaranteed by the transport providers (except in cases of major force within the meaning of the case law), and indicated on the site www.entre2retros.com, or during the ordering process. In the case of a delay in delivery compared to the time limits announced by the carrier, the buyer must contact La Poste's distribution office first. In cases of significant delays, the buyer must contact customer service by sending an email to contact@entre2retros.com. The Site will be responsible for opening a dispute or investigation file to carry out a search for the package.
If the delay exceeds by 7 days the date of delivery envisaged during the ordering process, you can proceed to the resolution of it, according to the modalities indicated in the article "Right of resolution" of the general conditions of sale. In the event that the parcel is not found, the Company would, after the completion of the postal service investigation, re-deliver the same Product or offer a refund. If a parcel is returned to the Company for the following reasons: "does not reside at the address indicated", "delay exceeded", or any other reason for which the buyer is responsible, the Company shall ask the buyer to Payment of the cost of a second shipment so that the said parcel may be re-shipped. In case of refusal of the buyer, the order will be canceled and the Company will reimburse the order to him, deducting the expenses of the first expedition.
Return
In accordance with Articles L121-16 and 121-20 of the Consumer Code, the customer has seven (7) clear days to exercise his right of withdrawal. This period runs from receipt of the order by the customer. In case of dispatch between the date of the order and the date of exercise of the right of withdrawal, the expenses of shipping and return to the Company will remain the responsibility of the buyer.
All returns must be notified by e-mail to the customer service with the reference of the order to: contact@entre2retros.com with acknowledgment of receipt.
The costs of redirection will remain the full responsibility of the customer. The Products must be returned in their original packaging and packaging, in a manner similar to that defined in the initial shipment, to the following address:
STOCK AZ for the account of Entre 2 Rétros Rue du Nauron 79180 CHAURAY 05 49 33 10 10
You are reminded that this right of withdrawal cannot be exercised for personalized products. Any complaint must be communicated in writing within seven (7) days of the receipt of the goods by mail or by email to contact@entre2retros.com with acknowledgment of receipt. Any claim made after this deadline cannot be taken into account and the Company will be released from all liability. If the aforementioned conditions are met, the Company will then exchange or refund the defective Product (s), within thirty (30) days from the date of receipt by the Company of the parcel. Any return of products must be the subject of a formal agreement between the Company and the buyer.
Any take-back accepted by the Company in the event of an apparent defect or non-conformity of the delivered products will allow the buyer to obtain either the refund, the replacement of the Product or the issuance of an asset of the corresponding amount, To the exclusion of any other indemnity or damages. The Products must be returned within 48 hours in their original packing and packaging, in Colissimo Recommended at the buyer's expense, to the following address:
STOCK AZ for the account of Entre 2 Rétros Rue du Nauron 79180 CHAURAY 05 49 33 10 10
In case of dispute, an amicable solution will be sought before any legal action. Failing this, any legal action will be brought before the Commercial Court of Paris.
Customer service
The customer service of Entre 2 Rétros can only be reached electronically at contact@entre2retros.com or by phone at 09 82 58 73 39 at the following times: Monday to Friday 9 am to 4 pm. Given the large number of calls received, applications are ranked and processed in order of priority. Thus, a non-urgent call is processed within a maximum of 48 hours.